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Workshops - GenesysCloudCX
Genesys Cloud CX Outbound Campaigns
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Dialer Outbound
Help G Freight add outbound capabilities to their Genesys Cloud CX environment to increase their sales and improve the communication they have with their existing customer base
AWS Live Call Analytics/QnA Bot using Genesys AudioHook Monitor
- Level: 300
- Categories: GenesysCloudCX
- Tags: AWS Integrations Analytics AgentAssist
This workshop will guide users through integrating Genesys AudioHook Monitor with an AWS CloudFormation stack to use live call analytics and QnA Bot.
Meaningful Interactions Part 1 - Agent Scripts
- Level: 200
- Categories: GenesysCloudCX
- Tags: Architect Integration APIs
Learn how to build and leverage agent scripts to empower agents to create meaningful interactions.
Genesys Cloud CX Intro To Architect
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals Architect IVR
An introductory course into the Genesys Cloud CX Architect tool. You will get an understanding of key concepts, capabilities, and build your first inbound flow.
Dynamic List Slots - A Game Changing new Feature for Genesys Dialog Engine Bot Flows
- Level: 300
- Categories: GenesysCloudCX
- Tags: Bots
Learn how to leverage Dynamic List Slots in Genesys Dialog Engine Bot Flows to make your self service automation easier to manage and more intuitive.
Genesys Cloud CX and External Routing of Salesforce Chats
- Level: 300
- Categories: GenesysCloudCX
- Tags: Salesforce Integration Administrative
Learn about our Salesforce partnership and how to configure Salesforce Omni-Channel chats to route through the Genesys Cloud CX ACD engine.
Intro to Predictive Engagement
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals AI DigitalAI PredictiveEngagement
A self-guided course that covers the basic knowledge needed to understand and explain “What is Predictive Engagement?” and how it will impact customer and agent experience.
Genesys Dialog Engine Build a Bot
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Bots Architect AI
Learn how to Build a Bot using Genesys Dialog Engine!
Genesys Cloud CX™️ & Google Cloud
- Level: 300
- Categories: GenesysCloudCX AppFoundry
- Tags: DeveloperCenter GoogleCloud Integration AI
See the power of Genesys Cloud CX and Google Cloud CCAI. Set up both integrations with Agent Assist and Dialogflow CX into your own Genesys Cloud CX instance.
Real-Time Performance Monitoring for Genesys Cloud CX
- Level: 100
- Categories: GenesysCloudCX AppFoundry Monitoring Observability
- Tags: AppFoundryPremiumPartner
Service monitoring & observability for Genesys Cloud CX. Continuously measure performance to deliver the best possible customer and agent experience.
Automation with CX as Code
- Level: 300
- Categories: GenesysCloudCX
- Tags: DeveloperCenter Administrative Code Architect IVR
Learn how deploy a Genesys Cloud Architect flow and its dependent objects using Archy and CX as Code to manage Architect flows and dependent objects as plain text files that can be checked into source control.
Create and host your own GDPR client application
- Level: 200
- Categories: GenesysCloudCX
- Tags: Developer GDPR Code Integration
Learn how to create your very own GDPR client application and embed it into your Genesys Cloud organization
Data Action Workshop
- Level: 300
- Categories: GenesysCloudCX
- Tags: DeveloperCenter Administrative Code APIs
Learn how to use Data Actions for additional engagement in our products!
Genesys Cloud CX™️ Channel Setup
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Telephony Interactions Architect
Learn how to setup & configure Genesys Cloud CX™️