Workshops - IVR

Genesys Cloud CX Intro To Architect

2 hours

An introductory course into the Genesys Cloud CX Architect tool. You will get an understanding of key concepts, capabilities, and build your first inbound flow.

Automation with CX as Code

4 hours

Learn how deploy a Genesys Cloud Architect flow and its dependent objects using Archy and CX as Code to manage Architect flows and dependent objects as plain text files that can be checked into source control.