14 workshops and growing
New workshops and content added frequently
Experience as a Service℠
This website is a dedicated resource for curated workshops and training Modules created by the teams at Genesys. The workshops will teach you how to build the foundation of an empathetic customer experience — delivered through Experience as a Service℠. While it’s enabled by technology, Experience as a Service doesn’t happen through technology alone. It’s also an engagement you make across your business for your employees’ good, for your customers’ good and for the good of your business.
Created by experts
Created by specialists in the field from Genesys
Available for access anywhere
Globally available without restriction and mobile friendly
Workshops - Administrative
Genesys Cloud CX Outbound Campaigns
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Dialer Outbound
Help G Freight add outbound capabilities to their Genesys Cloud CX environment to increase their sales and improve the communication they have with their existing customer base
Genesys Cloud CX and External Routing of Salesforce Chats
- Level: 300
- Categories: GenesysCloudCX
- Tags: Salesforce Integration Administrative
Learn about our Salesforce partnership and how to configure Salesforce Omni-Channel chats to route through the Genesys Cloud CX ACD engine.
Automation with CX as Code
- Level: 300
- Categories: GenesysCloudCX
- Tags: DeveloperCenter Administrative Code Architect IVR
Learn how deploy a Genesys Cloud Architect flow and its dependent objects using Archy and CX as Code to manage Architect flows and dependent objects as plain text files that can be checked into source control.
Data Action Workshop
- Level: 300
- Categories: GenesysCloudCX
- Tags: DeveloperCenter Administrative Code APIs
Learn how to use Data Actions for additional engagement in our products!
Genesys Cloud CX™️ Channel Setup
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Telephony Interactions Architect
Learn how to setup & configure Genesys Cloud CX™️