14 workshops and growing
New workshops and content added frequently
Experience as a Service℠
This website is a dedicated resource for curated workshops and training Modules created by the teams at Genesys. The workshops will teach you how to build the foundation of an empathetic customer experience — delivered through Experience as a Service℠. While it’s enabled by technology, Experience as a Service doesn’t happen through technology alone. It’s also an engagement you make across your business for your employees’ good, for your customers’ good and for the good of your business.
Created by experts
Created by specialists in the field from Genesys
Available for access anywhere
Globally available without restriction and mobile friendly
Workshops - Architect
Meaningful Interactions Part 1 - Agent Scripts
- Level: 200
- Categories: GenesysCloudCX
- Tags: Architect Integration APIs
Learn how to build and leverage agent scripts to empower agents to create meaningful interactions.
Genesys Cloud CX Intro To Architect
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals Architect IVR
An introductory course into the Genesys Cloud CX Architect tool. You will get an understanding of key concepts, capabilities, and build your first inbound flow.
Genesys Dialog Engine Build a Bot
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Bots Architect AI
Learn how to Build a Bot using Genesys Dialog Engine!
Automation with CX as Code
- Level: 300
- Categories: GenesysCloudCX
- Tags: DeveloperCenter Administrative Code Architect IVR
Learn how deploy a Genesys Cloud Architect flow and its dependent objects using Archy and CX as Code to manage Architect flows and dependent objects as plain text files that can be checked into source control.
Genesys Cloud CX™️ Channel Setup
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Telephony Interactions Architect
Learn how to setup & configure Genesys Cloud CX™️