Workshops - AI

Intro to Predictive Engagement

2 hours

A self-guided course that covers the basic knowledge needed to understand and explain “What is Predictive Engagement?” and how it will impact customer and agent experience.

Genesys Dialog Engine Build a Bot

2 hours

Learn how to Build a Bot using Genesys Dialog Engine!

Genesys Cloud CX™️ & Google Cloud

2 hours

See the power of Genesys Cloud CX and Google Cloud CCAI. Set up both integrations with Agent Assist and Dialogflow CX into your own Genesys Cloud CX instance.