14 workshops and growing
New workshops and content added frequently
Experience as a Service℠
This website is a dedicated resource for curated workshops and training Modules created by the teams at Genesys. The workshops will teach you how to build the foundation of an empathetic customer experience — delivered through Experience as a Service℠. While it’s enabled by technology, Experience as a Service doesn’t happen through technology alone. It’s also an engagement you make across your business for your employees’ good, for your customers’ good and for the good of your business.
Created by experts
Created by specialists in the field from Genesys
Available for access anywhere
Globally available without restriction and mobile friendly
Workshops - AI
Intro to Predictive Engagement
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals AI DigitalAI PredictiveEngagement
A self-guided course that covers the basic knowledge needed to understand and explain “What is Predictive Engagement?” and how it will impact customer and agent experience.
Genesys Dialog Engine Build a Bot
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Bots Architect AI
Learn how to Build a Bot using Genesys Dialog Engine!
Genesys Cloud CX™️ & Google Cloud
- Level: 300
- Categories: GenesysCloudCX AppFoundry
- Tags: DeveloperCenter GoogleCloud Integration AI
See the power of Genesys Cloud CX and Google Cloud CCAI. Set up both integrations with Agent Assist and Dialogflow CX into your own Genesys Cloud CX instance.