14 workshops and growing
New workshops and content added frequently
Experience as a Service℠
This website is a dedicated resource for curated workshops and training Modules created by the teams at Genesys. The workshops will teach you how to build the foundation of an empathetic customer experience — delivered through Experience as a Service℠. While it’s enabled by technology, Experience as a Service doesn’t happen through technology alone. It’s also an engagement you make across your business for your employees’ good, for your customers’ good and for the good of your business.
Created by experts
Created by specialists in the field from Genesys
Available for access anywhere
Globally available without restriction and mobile friendly
Workshops - APIs
Meaningful Interactions Part 1 - Agent Scripts
- Level: 200
- Categories: GenesysCloudCX
- Tags: Architect Integration APIs
Learn how to build and leverage agent scripts to empower agents to create meaningful interactions.
Data Action Workshop
- Level: 300
- Categories: GenesysCloudCX
- Tags: DeveloperCenter Administrative Code APIs
Learn how to use Data Actions for additional engagement in our products!