14 workshops and growing
New workshops and content added frequently
Experience as a Service℠
This website is a dedicated resource for curated workshops and training Modules created by the teams at Genesys. The workshops will teach you how to build the foundation of an empathetic customer experience — delivered through Experience as a Service℠. While it’s enabled by technology, Experience as a Service doesn’t happen through technology alone. It’s also an engagement you make across your business for your employees’ good, for your customers’ good and for the good of your business.
Created by experts
Created by specialists in the field from Genesys
Available for access anywhere
Globally available without restriction and mobile friendly
Workshops - Dialer
Genesys Cloud CX Outbound Campaigns
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Dialer Outbound
Help G Freight add outbound capabilities to their Genesys Cloud CX environment to increase their sales and improve the communication they have with their existing customer base