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Workshops - Administrative
Genesys Cloud CX Outbound Campaigns
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Dialer Outbound
Help G Freight add outbound capabilities to their Genesys Cloud CX environment to increase their sales and improve the communication they have with their existing customer base
Genesys Cloud CX and External Routing of Salesforce Chats
- Level: 300
- Categories: GenesysCloudCX
- Tags: Salesforce Integration Administrative
Learn about our Salesforce partnership and how to configure Salesforce Omni-Channel chats to route through the Genesys Cloud CX ACD engine.
Automation with CX as Code
- Level: 300
- Categories: GenesysCloudCX
- Tags: DeveloperCenter Administrative Code Architect IVR
Learn how deploy a Genesys Cloud Architect flow and its dependent objects using Archy and CX as Code to manage Architect flows and dependent objects as plain text files that can be checked into source control.
Data Action Workshop
- Level: 300
- Categories: GenesysCloudCX
- Tags: DeveloperCenter Administrative Code APIs
Learn how to use Data Actions for additional engagement in our products!
Genesys Cloud CX™️ Channel Setup
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Telephony Interactions Architect
Learn how to setup & configure Genesys Cloud CX™️