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Workshops - Fundamentals
Genesys Cloud CX Outbound Campaigns
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Dialer Outbound
Help G Freight add outbound capabilities to their Genesys Cloud CX environment to increase their sales and improve the communication they have with their existing customer base
Genesys Cloud CX Intro To Architect
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals Architect IVR
An introductory course into the Genesys Cloud CX Architect tool. You will get an understanding of key concepts, capabilities, and build your first inbound flow.
Intro to Predictive Engagement
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals AI DigitalAI PredictiveEngagement
A self-guided course that covers the basic knowledge needed to understand and explain “What is Predictive Engagement?” and how it will impact customer and agent experience.
Genesys Dialog Engine Build a Bot
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Bots Architect AI
Learn how to Build a Bot using Genesys Dialog Engine!
Genesys Cloud CX™️ Channel Setup
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals Administrative Telephony Interactions Architect
Learn how to setup & configure Genesys Cloud CX™️