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Workshops - AI
Intro to Predictive Engagement
- Level: 100
- Categories: GenesysCloudCX
- Tags: Fundamentals AI DigitalAI PredictiveEngagement
A self-guided course that covers the basic knowledge needed to understand and explain “What is Predictive Engagement?” and how it will impact customer and agent experience.
Genesys Dialog Engine Build a Bot
- Level: 200
- Categories: GenesysCloudCX
- Tags: Fundamentals Bots Architect AI
Learn how to Build a Bot using Genesys Dialog Engine!
Genesys Cloud CX™️ & Google Cloud
- Level: 300
- Categories: GenesysCloudCX AppFoundry
- Tags: DeveloperCenter GoogleCloud Integration AI
See the power of Genesys Cloud CX and Google Cloud CCAI. Set up both integrations with Agent Assist and Dialogflow CX into your own Genesys Cloud CX instance.