Genesys Cloud CX and External Routing of Salesforce Chats

Genesys Cloud CX and External Routing of Salesforce Chats

• Level: 300
• Categories: GenesysCloudCX
• Tags: Salesforce Integration Administrative

2 hours

Learn about our Salesforce partnership and how to configure Salesforce Omni-Channel chats to route through the Genesys Cloud CX ACD engine.

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