Welcome to Operata for Genesys Cloud CX
In this workshop, you will learn…
- What Operata is all about
- An overview of the platform architecure & integration with Genesys Cloud CX
- How to use AppFoundry to get started instantly with a free 30-day trial
- Install the Chrome Extension to start sending data to Operata
- Use Operata Playbooks to start improving your Customer & Agent experience.