Welcome to Operata for Genesys Cloud CX

Operata and Genesys Image

In this workshop, you will learn…

  1. What Operata is all about
  2. An overview of the platform architecure & integration with Genesys Cloud CX
  3. How to use AppFoundry to get started instantly with a free 30-day trial
  4. Install the Chrome Extension to start sending data to Operata
  5. Use Operata Playbooks to start improving your Customer & Agent experience.


Workshop Topics