Introduction and Prerequisites
About Our Relationship with Salesforce
Installing and Configuring the Package
Creating a Message Flow and Open Messaging Integration
Service Channels, Routing Configurations & Queues
Omni-Channel Flow
Chat Button
Create Presence Statuses
Add the Omni-Channel Widget to Your App
Omni-Channel Sync
Testing
Conclusion
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Learning Objectives
Learn about the Genesys and Salesforce partnership and what Salesforce Omni-Channel is
Setup and configure the Salesforce External Chat Routing Integration
Test routing Salesforce chats through the Genesys Cloud CX routing engine