Predictive Engagement
Introduction
In this workshop we will be covering the basic knowledge you need, to be able to understand and explain Predictive Engagement to Partners and Customers.
Pre-requisites
- General knowledge & understanding of GDemo tools
- Basic Knowledge of Genesys Cloud
- Access to Partner Dev Org (Optional if you wish to configure your own environment)
Learning Outcomes & Objectives
- Develop a general knowledge of Predictive Engagement
- What is Predictive Engagement?
- Why is Predictive Engagement Important?
- General Predictive Engagement Administration
- Develop an understanding of Predictive Engagement related Demos on GDemo
- Develop an understanding of the existing GDemo Predictive Engagement Demo tools