Genesys and Google Cloud - Agent Assist and Dialogflow CX Workshop


In this workshop, you will learn all about the Genesys and Google Cloud partnership. Specifically, we will focus on how Genesys Cloud CX and Google Cloud CCAI can become a dynamic duo! By the end of this workshop, you’ll have a Dialogflow CX bot and an Agent Assist Conversation profile integrated in Genesys Cloud CX.

Learning Objectives

  • Set up Dialogflow CX integration
  • Build Dialogflow CX bot and use in Architect flows
  • Set up the Genesys Agent Assist Powered by Google Cloud CCAI integration
  • Configure Agent Assist Conversation profile in Google Cloud Cloud Platform