Genesys and Google Cloud - Agent Assist and Dialogflow CX Workshop

Welcome

In this workshop, you will learn all about the Genesys and Google Cloud partnership. Specifically, we will focus on how Genesys Cloud CX and Google Cloud CCAI can become a dynamic duo! By the end of this workshop, you’ll have a Dialogflow CX bot and an Agent Assist Conversation profile integrated in Genesys Cloud CX.

Learning Objectives

Set up Dialogflow CX integration
Build Dialogflow CX bot and use in Architect flows
Set up the Genesys Agent Assist Powered by Google Cloud CCAI integration
Configure Agent Assist Conversation profile in Google Cloud Cloud Platform

Prerequisites

Genesys Cloud org & user with master admin privileges
Google Cloud Cloud Platform account
Installed the Genesys Agent Assist Powered by Google Cloud CCAI integration
Installed the Dialogflow CX integration from AppFoundry - https://help.mypurecloud.com/articles/install-the-google-cloud-dialogflow-cx-integration-from-genesys-appfoundry/