Welcome to the Genesys and AWS Joint Workshop on Live Call Analytics


  • Have access to your own Genesys Cloud Org (Not GDemo)with permissions to create an integration

  • Have access to an AWS Account with administrator Access permissions

  • Have a basic knowledge of Genesys Cloud, and AWS

  • Have an existing and functional call flow and queue that you can call into, to test the integration

Learning Objectives

  • Develop an understanding of how to create an AudioHook integration

  • Be able to successfully configure and deploy your integration

  • Understand how to access the LCA Desktop and QnABot builder.

  • Develop a basic understanding of how to utilize the LCA Desktop

  • Develop a basic understanding of how to configure a QnABot

Note - Once the integration is functional and running on your Org you may incur utilization charges from AWS