Welcome to the Genesys and AWS Joint Workshop on Live Call Analytics

Prerequisites

Have access to your own Genesys Cloud Org (Not GDemo)with permissions to create an integration
Have access to an AWS Account with administrator Access permissions
Have a basic knowledge of Genesys Cloud, and AWS
Have an existing and functional call flow and queue that you can call into, to test the integration

Learning Objectives

Develop an understanding of how to create an AudioHook integration
Be able to successfully configure and deploy your integration
Understand how to access the LCA Desktop and QnABot builder.
Develop a basic understanding of how to utilize the LCA Desktop
Develop a basic understanding of how to configure a QnABot

Note - Once the integration is functional and running on your Org you may incur utilization charges from AWS